frequently asked questions

Answers to questions we often get from our customers

1. How to place an order?

To place an order, select the products, add them to the cart, and proceed to checkout. Fill in the necessary details and choose the payment and delivery methods.

2. How can I check the status of my order?

You will receive an email notification about the status of your order, as well as a tracking number if you selected a trackable shipping method.

3. What payment methods are available?

We accept payments via bank cards, transfers, or through online banking.

4. Can I return the product?

Yes, you can return the product within 14 days of receiving it, as long as it has not been used and is in its original packaging. Write to us in order to start the return process.

5. How can I contact you?

You can contact us via the form on the website or by writing to our email. We will respond to all your questions as soon as possible.

6. How quickly will I receive my order?

Delivery within Latvia usually takes 3 to 5 working days. It is possible that order might be delayed due to unforeseen circumstances and take up to 20 working days to be delivered.

7. Are there any delivery restrictions to other countries?

We deliver to most countries. For specific information about delivery to your country, please contact us.

Did not find an answer to your question?

Feel free to contact us using our contact form and we will do our best to answer any question you might have.